Refund, Cancellation & Return Policy

Order Cancellation
Cancellation requests for orders that have been received (or) processed (or) prepared for shipment are subject to an AED 20 cancellation fee. If you decide you want to cancel your order after the item has shipped, you will be charged the shipping. This is a common carrier fee for package interception.

After you refuse the item(s) and we receive the product back your credit/debit card will be credited the full amount minus the shipping and cancellation fee. Some products may be subject to an additional 5% restocking fee.

Refund Policy
In case of order cancellation, your refund will proceed within 5 business days from submission of your cancellation. We will update you via email once your refund has been initiated.

The total time for the refund to be reflected in your account depends on your refund method and issuing bank. We will refund the amount of the product canceled but the customer bank may charge a transaction fee as per their policy.

If we refund to credit card, we will only refund the amount that is due, and bank charges if any, will be borne by customer. Refunds will only be provided in the original mode of payment.

Return or exchange of the product
In the situation of damaged goods, customer can ask for an exchange via email or the contact number provided on the website. The customer has to provide an image or video of the damaged products while sending a complaint about damaged goods. The notification about damage should be made on the same day of delivery in order to proceed with exchange or return.

If products are damaged in transit, then the exchange proceeds within 7 business days from submission of the complaint. No order cancellation is accepted after the order is delivered. A credit will be issued to customer in case of return item.